Send a request
Email hello@draganovdigital.com with the subject “Marketing HQ — data deletion”. Include the email you use for the app, the business or workspace name and the connected Facebook Page or Instagram profile, if relevant.
Specify whether you want to disconnect an account, erase data about a particular person or close the entire workspace. Do not send passwords, tokens or identity-document copies by default.
How we handle requests
We confirm scope and the requester's authority. For a whole-workspace closure, we first stop new operations and future publishing for that workspace. An in-progress publication with an uncertain outcome is checked before erasure to prevent duplication.
After verification we remove the relevant local connections and tokens, memberships, business context, campaigns, drafts, images, measurements and derived working memory. We also review required action for technical records, backups and providers. Other workspaces are not closed by this request.
Requests receive human review. Sending an email neither immediately erases data nor confirms completed erasure.
What DDS deletion does not remove
Posts already published on Facebook or Instagram are not automatically removed. You can manage them on the respective platform. Removing access in Meta settings does not itself erase the history retained in DDS.
A shared user profile may still be needed for another workspace you use. Requests about an individual's data are reviewed separately. We explain the specific reason and period for any legitimately retained records or backups.
Timing and confirmation
We respond without undue delay, generally within one month of receiving the request. We notify you of necessary additional verification or an applicable extension. Confirmation describes removed data, outstanding actions and any retained records.
Processing details and your rights: Marketing HQ privacy notice.